Return Policy

At HERMONY Essentials, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your shopping experience is smooth and worry-free.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

✔ The item must be unused, unopened, and in its original packaging.
✔ Returns must be initiated within 30 days of the purchase date.
✔ Proof of purchase (order confirmation or receipt) is required.
✔ We do not accept returns for used, opened, or damaged products unless they arrived defective or incorrect.

2. How to Initiate a Return

If you need to return an item, follow these simple steps:

1️⃣ Contact Us – Email our support team at [Your Support Email] or call [Your Contact Number] with your order details.

2️⃣ Receive Return Instructions – Our team will provide return shipping instructions and a return authorization.

3️⃣ Ship the Item Back – Pack the item securely and send it to the provided return address. Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.

4️⃣ Processing & Refund – Once we receive and inspect the return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

3. Refund Policy

Approved returns will be refunded to the original payment method.
Shipping costs are non-refundable, except for defective or incorrect items.
Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.

4. Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange for a free replacement or full refund, including shipping costs.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

🚫 Used or opened skincare products
🚫 Items purchased as part of a final sale or clearance
🚫 Gift cards

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:
✔ Check your bank account or payment provider.
✔ Contact your credit card company or bank, as processing times may vary.
✔ If you still need assistance, reach out to us at info@hermonyessentials.com